--- description: Get detailed information about Freshsales usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.co.il/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.co.il/software/155563/freshsales?page=2) > Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. > > Verdict: Rated **4.5/5** by 621 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 621 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - Activity Dashboard - Appointment Scheduling Software - Behavior Tracking - CRM Software - Calendar Management - Call List Management - Case Notes - Click Tracking - Client Management - Client Tracking - Collaboration Tools - Communication Management - Conflict Management - Contact Management Software - Customer Database - Data Import/Export - Document Management Software - Donor Management - Drag & Drop - Electronic Signature - Email Management Software - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Heatmaps - Lead Capture Software - Lead Distribution - Lead Management Software - Lead Nurturing Software - Lead Segmentation - Legal Case Management Software - Multi-Channel Communication - Performance Metrics - Real-Time Notifications - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling Software - Search/Filter - Shared Contacts - Split Testing - Task Management Software - Team Management Software - Third-Party Integrations - Time Tracking Software - Workflow Management Software ... and 28 more features ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Lead Management Software](https://www.capterra.co.il/directory/30017/lead-management/software) ## Related Categories - [Lead Management Software](https://www.capterra.co.il/directory/30017/lead-management/software) - [Construction CRM Software](https://www.capterra.co.il/directory/30657/construction-crm/software) - [Nonprofit CRM Software](https://www.capterra.co.il/directory/31515/nonprofit-crm/software) - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.il/directory/12/sales-force-automation/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18769 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 4. [Zoho CRM](https://www.capterra.co.il/software/155928/zoho-crm) — 4.3/5 (6967 reviews) 5. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "A Game-Changer for Sales Teams" — 4.0/5 > **Ruzan** | *1 October 2024* | Accounting Software | Recommendation rating: 4.0/10 > > **Pros**: Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. > > **Cons**: Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. ----- ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" — 3.0/5 > **Verified Reviewer** | *26 February 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. > > **Cons**: We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. > > Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. ----- ### "Great software, but expensive and poor support" — 4.0/5 > **Harry** | *12 November 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Clean design, easy to use, and customisable with lots of useful features for daily sales management. > > **Cons**: Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. > > Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. ----- ### "Reliable and easy to setup for use" — 4.0/5 > **Mathew** | *23 July 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. > > **Cons**: Freshsales allows client to book demo with sales agents and simple descriptions and training about product. > > Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 March 2025* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Cons**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.co.il/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data